ITM-472 Information Technology Service Management

Students in the Information Technology Service Management course will study risk frameworks, planning, assessment, analysis, mitigation, and reporting functions associated with technology service management. Project management methodologies, evaluating information technology costs, and appraising mobile technologies will be addressed. Students will be given the opportunity to utilize the FAIR (Factor Analysis of Information Risk) approach to technology management. Students learn how to apply the Virtuous Business Model to information technology service management. This course will prepare students to take the Information Technology Infrastructure Library (ITIL) v4 Foundation Certification Exam, an internationally recognized industry certification.

Credits

3